Terms of Service

• Business means the organisation, sole trader, partnership or entity using Suiviro.
• User means any individual who accesses the Services.
• Account Owner means the person or entity responsible for the subscription.
• Client Data means information entered into Suiviro by users including customer records, jobs, notes, files, communications and related information.
• Subscription means any paid plan offered by Suiviro.
• Services means all software, applications, integrations, websites and related functionality provided by Suiviro.

You must be at least 18 years old to create an account. You must have authority to enter into these Terms on behalf of your business.

You agree to:

• Provide accurate information.
• Keep account information current.
• Maintain the security of your login credentials.
• Notify Suiviro immediately of any unauthorised use.

You are responsible for all activity that occurs under your account.

Suiviro may offer free plans, paid monthly subscriptions, paid annual subscriptions, promotional offers and trial periods. Features and limits vary by plan. Suiviro may modify plans and pricing upon reasonable notice.

Paid subscriptions are billed in advance and automatically renew unless cancelled before the renewal date. You authorise Suiviro and its payment providers to charge your nominated payment method. Failed payments may result in suspension of features, account restriction or service termination.

Users may upgrade or downgrade subscriptions. Changes may take effect immediately or at the next billing cycle. Certain features may become unavailable following a downgrade. Suiviro is not responsible for any loss resulting from the removal of features following a downgrade.

Certain plans include SMS notifications, email notifications, customer communications and customer portal messaging. SMS allowances are subject to plan limits. Messages exceeding plan allowances may incur additional charges. Users are responsible for ensuring communications comply with applicable laws including spam and privacy legislation.

You must not:

• Use Suiviro for unlawful purposes.
• Transmit malicious software.
• Send spam.
• Harass, threaten or abuse others.
• Attempt to gain unauthorised access.
• Reverse engineer the Services.
• Interfere with the operation of the platform.

Suiviro may suspend or terminate accounts for violations.

You retain ownership of your Client Data. Suiviro does not claim ownership of customer records, jobs, notes, files, photos or communications. You grant Suiviro permission to process this data solely to provide the Services.

Suiviro may retain account and Client Data for a reasonable period following cancellation for backup, legal and recovery purposes. Deleted information may remain in backups for a limited period.

Suiviro may integrate with services including Xero, Google Calendar, Microsoft Outlook, email providers, SMS providers and payment providers. Use of third-party services is subject to their own terms and policies. Suiviro is not responsible for outages, errors or actions of third-party providers.

Suiviro aims to provide reliable service but does not guarantee uninterrupted availability. Maintenance, updates, outages and external provider failures may affect availability.

All rights in the Services remain the property of Suiviro and its licensors. You may not copy, modify, resell, distribute or reverse engineer the Services except as permitted by law.

To the maximum extent permitted by law, Suiviro is not liable for lost profits, lost revenue, lost business opportunities, data loss, or indirect or consequential losses. Suiviro's total liability shall not exceed the fees paid by the customer during the previous 12 months. Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

You agree to indemnify and hold harmless Suiviro from claims arising from your use of the Services, your Client Data, your breach of these Terms, and your communications with customers.

Suiviro may suspend or terminate access if fees remain unpaid, these Terms are breached, use presents a security risk, or use is unlawful. Users may cancel their subscription at any time. Termination does not remove liability for outstanding fees.

Suiviro may modify, improve or discontinue features from time to time. Reasonable efforts will be made to notify users of material changes.

Suiviro may update these Terms. Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

For questions regarding these Terms, please contact admin@suiviro.com or via the Suiviro website.