Subscription & Billing Policy

Suiviro currently offers:

• Free — $0/month
• Starter — $19/month
• Professional — $49/month
• Business — $99/month

Features, limits and allowances vary by plan. Current pricing is published on the Suiviro Pricing page.

The Free Plan is provided at no cost. Free plans may include usage limitations including user limits, job limits and feature restrictions. Suiviro may modify Free Plan limits at any time.

Customers may choose monthly billing or annual billing (when available). Subscriptions are billed in advance.

All paid subscriptions automatically renew at the end of each billing cycle. By subscribing, you authorise Suiviro to automatically charge your nominated payment method until cancellation. Renewal charges occur monthly for monthly subscriptions and annually for annual subscriptions.

Payments may be processed through approved payment providers including Stripe, credit card, debit card, Apple Pay and Google Pay. Available payment methods may vary by region.

If payment cannot be collected, Suiviro may retry payment, notify account owners, restrict premium features, suspend access, or cancel subscriptions after reasonable notice. Access may be restored once payment is successfully collected.

Users may upgrade at any time. New features become available immediately, a prorated charge may apply, and billing is adjusted automatically.

Users may downgrade at any time. Downgrades generally take effect at the end of the current billing cycle. Upon downgrade, certain features may become unavailable, usage limits may apply, and data may remain stored but inaccessible until upgrading again.

Subscriptions may be cancelled at any time. Cancellation prevents future renewals. Users retain access until the end of the paid billing period. No lock-in contracts apply.

Certain plans include SMS allowances:

• Professional — up to 300 SMS per month
• Business — up to 1,000 SMS per month

Unused SMS credits do not roll over unless specifically stated.

If included SMS allowances are exceeded, additional SMS messages may be charged at the current pay-as-you-go rate. Current indicative rate: $0.10 AUD per SMS. Rates may vary based on carrier, country, SMS provider and message length. Current rates will be displayed within the platform.

A standard SMS generally contains up to 160 characters. Messages exceeding this limit may be split into multiple SMS segments. Multiple segments consume multiple SMS credits. For example: 160 characters = 1 SMS, 320 characters = 2 SMS, 480 characters = 3 SMS. Actual segment lengths may vary depending on characters used.

Suiviro subscriptions are intended for genuine business use. Suiviro reserves the right to investigate abnormal usage including excessive messaging, automated abuse, spam activity or fraudulent activity. Additional charges or restrictions may apply where usage significantly exceeds normal expectations.

All prices are displayed in Australian Dollars (AUD). GST treatment will be displayed during checkout where applicable. Customers are responsible for any taxes applicable in their jurisdiction.

For paid subscriptions, Suiviro will generate invoices for new subscriptions, renewals, upgrades and additional SMS charges. Invoices may be downloaded, emailed, exported or synced to Xero (where supported).

Where enabled, Suiviro may automatically create subscription invoices, payment records and credit notes inside the Suiviro Xero organisation. This is intended to simplify bookkeeping and reconciliation.

Unless required by Australian Consumer Law: subscription fees are generally non-refundable, partial month refunds are not normally provided, and SMS credits already consumed are not refundable. Refund requests will be assessed on a case-by-case basis.

Suiviro may offer free trials. At the end of a trial, users may upgrade to a paid plan, and access to premium features may be restricted. Trial terms may vary between promotions.

Suiviro may modify pricing from time to time. Existing subscribers will receive reasonable notice before pricing changes take effect. Pricing changes will not apply retrospectively.

Billing enquiries: admin@suiviro.com. Suiviro Pty Ltd (ACN: pending), Australia.