Acceptable Use Policy

You may use Suiviro to:

• Manage jobs
• Manage clients
• Manage staff
• Schedule work
• Communicate with customers
• Manage invoices and workflows

for lawful business purposes.

Illegal activities

• Commit fraud
• Break applicable laws
• Facilitate unlawful conduct

Spam

• Send unsolicited bulk messages
• Send deceptive communications
• Abuse notification systems

Harmful content

• Upload malicious software
• Distribute viruses
• Distribute harmful code

Security violations

• Attempt unauthorised access
• Circumvent security controls
• Interfere with platform operation

Abuse

• Harass others
• Threaten others
• Use offensive or unlawful content

Users are responsible for SMS content, email content, customer communications and customer portal communications. Users must comply with spam laws, privacy laws and telecommunications laws.

Suiviro sends SMS through ClickSend. In addition to the general prohibitions above, you must not use Suiviro to send SMS content in any of the following categories, which ClickSend and Australian carriers prohibit:

• Adult, sexual or pornographic content, and adult-industry services.
• Gambling, betting, lotteries and sweepstakes promotions where prohibited by law or by the destination carrier.
• Content promoting illegal drugs, cannabis (where illegal), or prescription-only medicines outside a regulated channel.
• Firearms, ammunition, explosives and regulated weapons.
• Payday loans, high-cost short-term credit and other regulated financial products where prohibited.
• Cryptocurrency, "get rich quick", pyramid, MLM and other high-risk financial schemes prohibited by the destination carrier.
• Phishing, credential harvesting, malware links, URL shorteners used to disguise a destination, and any deceptive sender identity.
• Hate speech, harassment, threats, and content that infringes third-party rights.
• Any content that violates ClickSend's Acceptable Use Policy, Australian Communications and Media Authority (ACMA) rules, or the recipient carrier's messaging policies.

Suiviro honours SMS opt-out replies automatically. Any recipient who replies STOP, UNSUBSCRIBE, CANCEL, END or QUIT to one of your Suiviro-sent SMS is immediately added to your business's suppression list and cannot receive further SMS from your account. A reply of STOPALL suppresses that recipient across every Suiviro business. A reply of START, UNSTOP or YES re-enables sending. You must not attempt to bypass this suppression list, and you remain responsible for ensuring sender identification, opt-out instructions where required, and accurate business information appear in commercial messages.

Features including messaging, notifications, file uploads and integrations must be used reasonably and for legitimate business purposes.

Suiviro may suspend accounts, restrict access, remove content or terminate services where this policy is breached.

Report concerns to admin@suiviro.com. Postal notices: Suiviro Pty Ltd (ACN 699 266 987, ABN 30 699 266 987), PO Box 2060, Marmion WA 6020, Australia.

This policy may be updated periodically. Continued use of Suiviro constitutes acceptance of the updated policy.