Privacy Policy

Account Information

• Name
• Email address
• Phone number
• Business name
• Business address
• Billing information

Client Information

Users may store information relating to their customers including:

• Customer names, phone numbers, email addresses and addresses
• Job history, notes and communications
• Uploaded files and photographs

Staff Information

• Name and contact details
• User permissions and assigned jobs
• Activity records

Technical Information

• IP address
• Device, browser and operating system information
• Login activity and usage analytics

• Provide the Services
• Create and manage accounts
• Process subscriptions
• Deliver notifications
• Provide customer support
• Improve the Services
• Monitor security
• Comply with legal obligations

Suiviro may process email notifications, SMS notifications, customer portal communications and internal messaging. Messages may be stored as part of the job history and client record.

Users control the client data they upload into Suiviro. Client data remains the property of the business that entered it. Suiviro processes client data only for the purpose of providing the Services.

Users may connect Xero, Google Calendar and Microsoft Outlook. When connected, Suiviro may access information necessary to provide integration functionality. Suiviro does not access more information than reasonably required for the Services. Use of third-party integrations is subject to the privacy policies of those providers.

Suiviro uses cookies and similar technologies to maintain login sessions, remember preferences, improve performance and analyse usage. Additional information is available in our Cookie Policy.

We may disclose information to cloud hosting providers, payment processors, email providers, SMS providers, analytics providers, professional advisers, and government authorities where required by law. We do not sell personal information.

Data may be stored and processed in Australia and other jurisdictions where our service providers operate. Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

We implement reasonable security measures including encrypted connections (HTTPS), access controls, authentication systems, role-based permissions, monitoring and logging, and secure cloud infrastructure. No system can be guaranteed completely secure.

We retain information while accounts remain active, as required to provide Services, to meet legal obligations, and for backup and recovery purposes. Data may remain in backups for a limited period after deletion.

You may request access to personal information we hold about you, and request correction of inaccurate information. Requests may be made through admin@suiviro.com.

We may send service-related communications. Marketing communications will only be sent where permitted by law and may be unsubscribed from at any time.

Suiviro is not intended for use by children under 18 years of age. We do not knowingly collect information from children.

If you believe we have breached your privacy rights, please contact us first at admin@suiviro.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or website. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

Privacy enquiries can be directed to admin@suiviro.com. Suiviro Pty Ltd (ACN: pending), Australia.