Email & Inbox
Email sending & Inbox
Suiviro sends every email through a shared, managed Suiviro sender - there's no mailbox to connect, no DNS records to add, and it works from the moment you sign up. Replies from clients land in your Dashboard Inbox automatically.
How Suiviro sends email
All reminders, review requests and inbox replies go out from Suiviro's shared sender address, admin@suiviro.com. This is deliberate: it keeps deliverability high and means you don't need to configure anything to start sending. You cannot swap it for your own mailbox.
What clients actually see in their inbox is the From display name - this is set to your business name by default, and you can change it any time (see below).
Changing the "From" name
Open Settings → Business Administration → Email Integration. Under Sender identity, edit the From display name field and hit Save. Leave it blank to fall back to your business name.
Owners and admins can edit this. Everyone else sees it read-only.
Where client replies land
When a client hits Reply on any Suiviro email, their message routes back through the shared mailbox and appears in your Dashboard Inboxalongside SMS replies and client portal messages. Suiviro matches replies to the right client by email address whenever possible.
The Dashboard inbox shows an unread count as a red badge on the mobile Dashboard tab, so you'll always know when something new has come in.
Using the Inbox
Every inbox item shows who sent it, which channel it came in on (Email / SMS / Portal), and the message preview. From an item you can:
- Reply - sends back through the same channel the client used.
- Convert to a job - drops the message into the scheduling queue so you can book it in.
- Mark as done - clears it from the unread list without replying.
Troubleshooting
A client says they replied but I can't see it in the Inbox. Check they replied to the original Suiviro email address rather than an old address they had for you. If they did reply correctly and it still hasn't landed within a few minutes, email admin@suiviro.com with the client's email and roughly when they sent it - we keep a delivery log.
The "From" name didn't update in my sent test email. The change takes effect on the next email Suiviro sends. Trigger a new reminder or send a manual message to see the updated name.
Can I use my own mailbox / domain? Not today. All outbound email goes through Suiviro's shared sender so we can guarantee delivery to the major inbox providers (Gmail, Outlook, Apple). If this is a blocker for you, tell us at admin@suiviro.com - we're tracking demand.