Plans, trials & billing

The 14-day free trial

You start on Professional with everything unlocked. A banner at the top of the app shows days remaining. When the trial ends without a paid plan you're moved to the Free tier - your data stays exactly where it is, you just lose the paid features until you upgrade.

The five plans

All prices are in AUD. Annual billing saves roughly two months.

• Free - $0/month. 1 user, up to 30 jobs a month, calendar, customer file, Xero read. No SMS sending.
• Starter - $19/month. 2 users, unlimited jobs, 50 SMS/month included, email reminders, Xero contact sync.
• Growing - $49/month. 5 users, 200 SMS/month included, full reminder controls.
• Professional - $99/month. 10 users, 450 SMS/month included, invoice prep with Xero, review requests, monthly reports, priority email support.
• Professional Plus - $149/month. Unlimited users, 800 SMS/month included, multi-business, audit log, all Professional features.

How SMS billing works

Every SMS sent to a client (booked confirmation, reminder, reschedule, review request) counts toward your monthly allowance. If you go over, extra SMS to Australian numbers are charged at $0.15 each and billed on your next invoice. International SMS rates vary. A banner warns you as you approach the cap so nothing surprises you. Email reminders are always included and never billed as an overage.

Changing plan or cancelling

Open Settings → Subscription → Billing & Plan and click Manage subscription. That opens Paddle's customer portal in a new tab, where you can:

• Upgrade or downgrade to any paid plan.
• Switch between monthly and annual billing.
• Update your card and billing details.
• Download past invoices.
• Cancel - you keep access until the end of the current period.

Deleting your account

If you want to leave Suiviro entirely, go to Settings → My Profile and use Delete account. This removes your business and all its data. If you'd like an export first, email admin@suiviro.com and we'll help.